Turn Incidents Into Improvements.

Every incident becomes a lesson with IRHQ — capture action items, benchmark performance, and quantify impact so your team improves every time.

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Overview

Make post mortems more than a checklist

IRHQ makes post mortems more than a checklist. Assign follow-up actions, benchmark performance, and facilitate real discussions to ensure your team grows stronger after every incident.

Improvement Items

Track follow-up actions from incidents

Title

Status

Assignee

Implement automated incident detection

Data Breach - Q4 2024

In Progress

Sarah Chen

Update firewall rules for new infrastructure

Network Intrusion - Dec 2024

To Do

Mike Rodriguez

Conduct security awareness training

Phishing Campaign - Nov 2024

Blocked

Alex Johnson

Deploy endpoint detection system

Malware Outbreak - Oct 2024

In Progress

Emma Davis

Review and update incident response playbooks

Ransomware Attack - Sep 2024

To Do

David Kim

Enhance SIEM correlation rules

Insider Threat - Aug 2024

In Progress

Lisa Wang

Implement zero-trust network architecture

Lateral Movement - Jul 2024

To Do

James Wilson

Deploy advanced threat hunting tools

APT Campaign - Jun 2024

Blocked

Maria Garcia

Update vulnerability management process

Zero-Day Exploit - May 2024

In Progress

Tom Anderson

Implement privileged access management

Credential Theft - Apr 2024

To Do

Rachel Brown

Enhance backup and recovery procedures

Ransomware Attack - Mar 2024

In Progress

Kevin Lee

Deploy network segmentation controls

Data Exfiltration - Feb 2024

Blocked

Amanda Taylor

ASSIGN, ACT, IMPROVE

Turn lessons learned into owned action items so recurring incidents don't slip through the cracks.

BENCHMARK EVERY INCIDENT

Use the ARR matrix to compare incidents against a standardized rubric and identify areas for improvement.

AAR Matrix

Benchmark incidents against standardized criteria

Question	Needs ImprovementNeeds	GoodGood	GreatGreat	HighlightHigh	YesYes	NoNo
Was the incident detected quickly?Was the incident det...	2	3	1	0	0	0
Was the response team assembled promptly?Was the response tea...	1	2	3	0	0	0
Were communication channels effective?Were communication c...	1	4	1	0	0	0
Was the root cause identified?Was the root cause i...	0	0	0	0	5	1
Were lessons learned documented?Were lessons learned...	0	0	0	0	4	2
Was containment achieved quickly?Was containment achi...	1	2	2	0	0	0
Were stakeholders notified appropriately?Were stakeholders no...	0	3	2	0	0	0
Was evidence preserved correctly?Was evidence preserv...	0	0	0	0	6	0
Were recovery procedures followed?Were recovery proced...	1	1	3	0	0	0
Was the incident properly classified?Was the incident pro...	0	0	0	0	5	1
Were security tools properly configured?Were security tools ...	4	2	0	0	0	0
Was the incident escalated appropriately?Was the incident esc...	0	0	0	0	2	4
Were post-incident reviews conducted?Were post-incident r...	0	0	0	3	2	1
Was the incident response plan followed?Was the incident res...	3	2	1	0	0	0
Were external communications managed well?Were external commun...	0	0	0	0	1	5
Was the incident response time acceptable?Was the incident res...	0	0	0	4	2	0
Were all team members properly trained?Were all team member...	5	1	0	0	0	0
Was the incident properly documented?Was the incident pro...	0	0	0	0	3	3
Were follow-up actions assigned?Were follow-up actio...	0	0	0	0	4	2

Discussion Items

Discussion Prompt

What could we have done differently to detect this incident sooner?

Sarah Chen• IR Lead

I think our SIEM rules need updating. The attack pattern wasn't triggering our current alerts.

Mike Rodriguez• Security Analyst

Agreed. We should also look at our log retention policy - we might have missed early indicators.

Sarah Chen• IR Lead

Good point. What about implementing behavioral analytics? That could catch anomalies we're missing.

Mike Rodriguez• Security Analyst

Yes, and we should train the team on new threat indicators. The TTPs are evolving fast.

Sarah Chen• IR Lead

Let's add this to our improvement items. I'll create tickets for SIEM updates and training.

Alex Johnson• Security Engineer

I can help with the SIEM rules. I've been working on some new correlation patterns that might help.

Mike Rodriguez• Security Analyst

That would be great. We should also consider setting up automated threat hunting queries.

Sarah Chen• IR Lead

Perfect. Let's schedule a follow-up meeting next week to review the new rules and training materials.

Alex Johnson• Security Engineer

I'll draft some initial rules and share them with the team for feedback before we implement.

Mike Rodriguez• Security Analyst

Sounds good. I'll work on the training outline and coordinate with HR for scheduling.

FACILITATE HONEST REFLECTION

Document structured discussion points so your team understands the full scope of what happened.

QUANTIFY THE COST

Break down revenue impact, resource drain, and time lost to reveal the true cost of incidents.

Cost Analytics

Financial impact analysis of this incident

Total Business Impact

Business Impact

$125,000.00

Revenue Impact

Revenue

$85,000.00

Incident Cost

Cost

$40,000.00

Cost Breakdown

Cost Category	Amount
Human Hour Costs	$24,000.00
Service Costs	$8,000.00
Tooling Costs	$5,000.00
Miscellaneous Costs	$3,000.00
Human Hours	120.0h

Frequently asked questions

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